Welcome to DiCypha! By using our website and services, you agree to the following terms. Please take a moment to read through them before making any purchases or interacting with our site.
1. Introduction
DiCypha connects you to a wide range of your favorite stores, offering easy shopping and fast delivery right to your doorstep. By using our website, you agree to comply with these Terms of Service and all applicable laws and regulations.
2. DiCypha as an Independent Marketplace
DiCypha is an independent online marketplace that facilitates the purchase and delivery of products from various manufacturers, wholesalers, and retailers. We are not affiliated with, endorsed by, or officially representing any of the brands, businesses, or manufacturers listed on our platform.
All trademarks, logos, and brand names displayed on our website are the property of their respective owners. Their use does not imply any relationship, sponsorship, or endorsement by the brand owners unless explicitly stated.
DiCypha operates as a reseller, meaning we purchase products on behalf of our customers from authorized sources and deliver them accordingly. We do not claim ownership of any brand names, nor do we manufacture, alter, or repackage any products.
By using our platform, you acknowledge that:
- DiCypha is solely responsible for facilitating transactions and deliveries.
- Any issues related to product defects, warranties, or brand policies should be directed to the original seller or manufacturer.
- Prices on our platform may include additional charges such as service fees and delivery costs.
If you are a brand owner and have concerns regarding the listing of your products on our platform, please contact us at moc.ahpycid@ofni, and we will address your request promptly. DiCypha reserves the right to update this disclaimer at any time without prior notice.
3. Account Creation and Use
To shop on DiCypha, you may be required to create an account. You must provide accurate, current, and complete information when registering and agree to update your details as necessary. You are responsible for the security of your account, including your login credentials, and for all activities conducted under your account.
4. Products and Availability
The products listed on DiCypha are sourced from various stores. While we strive to provide accurate product descriptions, pricing, and availability, we cannot guarantee that items will always be in stock. If an item is out of stock or unavailable, we’ll notify you and offer a suitable alternative or refund.
5. Orders and Payment
When placing an order, you agree to provide accurate payment information. All prices are listed in the relevant currency, and we reserve the right to adjust prices, promotions, and product availability at any time without notice. Payment is processed securely through our payment gateway. Once a payment is confirmed through our secure gateway, the transaction is considered final and cannot be reversed.
6. Shipping and Delivery
We strive to deliver your items as quickly as possible. Shipping fees and delivery times will vary based on the items you order and your location. Once your order is processed, you will receive an email with tracking details. Delivery times are estimated and not guaranteed, as they may be affected by merchant processing or courier delays. DiCypha is not responsible for delays caused by the shipping carrier or other third-party services. See Delivery Policy for more information.
7. Returns and Refunds
We want you to be satisfied with your purchase. If you are not happy with an item, please review our Returns & Refund Policy and contact our customer service team. Items must be returned within the specified period, in original condition, and with packaging. DiCypha reserves the right to deny a return or refund in case of damage or misuse.
8. User Conduct
By using DiCypha, you agree not to engage in any activity that could harm the website, its users, or its associated stores. This includes but is not limited to spamming, fraudulent activity, or violating intellectual property rights. DiCypha reserves the right to suspend or terminate accounts that violate these terms.
9. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal data. By using DiCypha, you consent to the collection and use of your information in accordance with our Privacy Policy.
10. Acceptable Use of the Platform
DiCypha grants you limited, non-exclusive access to use our website for personal shopping and browsing purposes. You agree not to:
- Use the platform for unlawful or harmful activities
- Copy or distribute content from the platform without permission
- Use bots, scrapers, or other automated tools to access or manipulate the site
- Interfere with our systems, security, or users’ experience
We reserve the right to suspend or terminate access for any violation of these terms.
11. Limitation of Liability
DiCypha is not liable for any indirect, incidental, or consequential damages arising from your use of our services. We also cannot be held responsible for any issues caused by third-party vendors or delivery services. We strive to ensure the accuracy and safety of our website, but we do not guarantee it will be free of errors or interruptions.
12. Changes to Terms of Service
DiCypha reserves the right to modify or update these Terms of Service at any time. Changes will be posted on this page, and your continued use of the website after changes have been made constitutes your acceptance of the new terms.
13. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Jamaica. Any disputes arising out of or related to these terms will be resolved in the appropriate courts of Jamaica.
14. Contact Us
If you have any questions or concerns about our Terms of Service, please feel free to contact us at:
Email: moc.ahpycid@ofni
Phone: 876.897.7355
By using DiCypha, you acknowledge and agree to the above Terms of Service. We appreciate your trust in us and are committed to providing a great shopping experience!
DiCypha Merchant Policy
This Merchant Policy outlines the rules, expectations, and responsibilities for all merchants selling on the DiCypha platform. By registering and maintaining a merchant account, you agree to the following terms:
1. Merchant Eligibility
To become a merchant on DiCypha, you must:
- Be at least 18 years of age.
- Provide accurate business information, including a valid email address and phone number.
- Operate a legitimate business with the ability to fulfill and ship orders in a timely manner.
2. Product Listings
- All products must be accurately described with clear titles, descriptions, and specifications.
- Listings must comply with local laws and DiCypha’s content policies. Prohibited items include counterfeit goods, expired products, and any illegal or restricted items.
- Merchants are solely responsible for ensuring product compliance with all applicable laws and regulations.
3. Media Quality Requirements
To maintain a professional and trustworthy platform experience, merchants must provide:
- Product Images: High-quality, clear product photos with a minimum size of 1200 x 1200px. Images must be square and show the product clearly, without watermarks or heavy filters.
- Merchant Logo: A high-resolution logo of at least 1024 x 1024px to represent your brand professionally.
- Store Banner: A visually appealing store banner of at least 1140 x 280px.
Failure to meet these requirements may result in the removal or deactivation of listings.
4. Order Fulfillment
- Merchants must process and fulfill orders promptly. Tracking information should be added once the order has been shipped.
- All orders must be shipped within the handling time specified on the product listing.
- Merchants must update order statuses to maintain transparency and trust with customers.
5. Returns and Refunds
- Merchants are required to maintain a fair and transparent return/refund policy.
- Refunds must be issued for items that arrive damaged, defective, or significantly different from the listing.
- DiCypha reserves the right to enforce a refund on behalf of a customer if a merchant is unresponsive or violates the return terms.
6. Communication
- Merchants must respond to customer inquiries and platform communications within 2 business days.
- Rude, inappropriate, or unprofessional communication is not tolerated and may result in account suspension.
7. Account & Store Management
- Merchants are responsible for managing their own inventory, pricing, media uploads, and tax settings.
- Storefront customization and branding should align with the visual standards of DiCypha.
Payments
- Merchant payouts are processed based on the selected payment method and platform’s payout schedule.
- Any applicable platform fees, commissions, or transaction charges will be deducted before disbursement.
9. Intellectual Property
- Merchants must not list or sell products that infringe on the intellectual property rights of others.
- Any claims or reports of IP violations will be investigated and may result in removal of listings or termination of the merchant account.
10. Suspension & Termination
DiCypha reserves the right to:
- Suspend or terminate merchant accounts that violate this policy or any other platform rules.
- Issue a written warning or place the merchant on probation before termination in cases of minor violations.
- Remove listings that receive repeated complaints or do not meet quality standards.
11. Platform Integrity
- All transactions, communications, and payments must be conducted through the DiCypha platform.
- Directing customers off-platform or encouraging external sales is strictly prohibited and may result in permanent removal.
12. Dispute Resolution
DiCypha aims to ensure fairness for both merchants and customers.
- Initial Resolution
Merchants must respond to customer disputes within 2 business days and make every effort to resolve the issue, including issuing replacements or refunds when applicable. - Escalation
If a dispute is unresolved after 5 business days, it may be escalated to DiCypha. Supporting documents (such as order confirmation, shipping receipts, and communications) may be required for investigation. - Final Determination
DiCypha reserves the right to make the final determination in any dispute. This decision is binding and may result in refund deductions, order cancellation, or account action. - Chargebacks & Fraud
Merchants must cooperate fully in the event of a chargeback or suspected fraud. DiCypha may withhold funds or deduct from future payouts to recover losses.
Merchant Support
If you need assistance managing your store, updating media, or understanding DiCypha’s features, reach out to our Merchant Support team at moc.ahpycid@tnahcrem
By continuing to use DiCypha as a merchant, you agree to abide by this policy and all future updates. Violations may result in temporary or permanent account restrictions.
